Write to us
- Support and questions about the app: podpora@davkapp.com
- Data protection and deleting your account without the app: soukromi@davkapp.com
We reply in Czech or English. To help us help you quickly, include the app version (you’ll find it in Profile → About), your phone model and system version, and describe how the problem shows up.
Please don’t send us health information; we don’t need it to help you. If you attach a screenshot, cover any personal details on it.
Health questions
Dávka support does not provide medical advice. Your doctor always decides about your treatment, doses and their timing. In case of a sudden or serious health problem, call 112. Learn more in our Health notice.
Frequently asked questions
Do I need an account?
No. The journal works without an account and without an internet connection. You only need an account, via Apple or Google, to back up your entries and restore them on another phone. Only backup, AI meal recognition and barcode product lookup need the internet.
How do I move my entries to a new phone?
On your current phone, sign in under Profile → Account, and in Profile → Privacy & data switch on backup for the categories you want to move. On the new phone, sign in with the same account. Sign in with Apple is available only on iPhone, so if you’re switching to Android, use Sign in with Google.
Why am I not getting reminders?
Check in your phone’s settings that notifications are allowed for Dávka and aren’t held back by Do Not Disturb or battery saver. You can set up reminders in Profile → Reminders.
How do I download my data?
You can download all your data as a JSON file in Profile → Privacy & data. You can create a PDF summary for your doctor in the Progress section.
How much does Dávka cost?
Nothing. Dávka is free, with no ads, in-app purchases or subscriptions.
How does AI meal recognition work?
It’s optional and only works with your consent. See How AI works in Dávka for details.
How do I delete my account and data?
Go to Profile → Account → Delete account, or without an account to Profile → Privacy & data → Delete all data. For steps without the app, see Delete your account and data.
Is Dávka a medical device?
No. Dávka is a personal wellness journal. It does not diagnose, treat, or calculate or recommend doses. Learn more in our Health notice.
Operator
Anastasia Dremkova, a sole trader registered in the Czech Trade Licensing Register, Business ID (IČO) 17411408, with her registered address at Korunní 2569/108f, Vinohrady, 101 00 Prague 10, Czech Republic. Email: podpora@davkapp.com.
Single point of contact under the Digital Services Act (Regulation (EU) 2022/2065) for authorities and users: podpora@davkapp.com, in Czech or English.
Legal documents
Version 2026-10-v1, effective from October 20, 2026.